Telcino Tire Support
Need help with fitment, an order or a delivery? Start with the answers below. If you still need help, send us a ticket and a person will reply.
Prefer email? Write to isabella.dalton82@gmail.com.
| isabella.dalton82@gmail.com | |
| Typical reply | Within 1–2 business days |
| Language | English · Türkçe |
| Have ready | Order reference, vehicle make & model |
| Publisher | Isabella Dalton |
Order stages
- 1Order placedYour cart has been sent and is waiting for confirmation.
- 2PreparedStock is confirmed and your items are being packed.
- 3On the roadYour order has shipped and is heading to your delivery point.
- 4At delivery pointReady to collect. Bring your order reference.
Frequently asked
My vehicle isn't in the make/model list
Choose the closest make and filter by size instead. You can find your current tyre size printed on the sidewall (for example 205/55 R16). Let us know the missing model and we'll look into adding it.
How do I know a tyre or wheel will fit?
Results are matched to your selected make and model. Before fitting, always check size, load index, speed rating, bolt pattern and offset against your door-jamb placard or owner's manual, or ask a qualified fitter.
Can I change or cancel an order?
Yes, as long as it hasn't shipped yet. Send a ticket with your order reference as soon as possible. Once an order is "On the road", the return terms apply instead.
Tracking hasn't updated for a while
Statuses update when the seller or courier reports progress, so gaps of several hours are normal. If nothing has changed for over 48 hours, contact us with your order reference.
Where is my cart saved?
On your device. If you reinstall the app or clear its data, your cart and saved filters are reset. Placed orders can still be looked up with the order reference.
How do I ask for my order data to be deleted?
Email us with your order reference. See the Privacy Policy for details.
Open a ticket
Thank you, driver!
Your ticket has been noted on this page. To make sure it reaches us, please also send it by email to isabella.dalton82@gmail.com.